Privacy Policy
Last updated: August 2026
Mad Cow Entertainment respects your privacy and takes reasonable steps to protect the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or book our services.
What information do we collect?
When you contact us, make an enquiry or place a booking, we may collect information including your:
- Name
- Phone number
- Email address
- Event date and location
- Booking and event details
- Payment or transaction information
- Communications with us
- IP address and information generated when you use our website
We only collect information that is reasonably required to operate our business, respond to enquiries and provide our services.
Why do we collect your information?
We may use your information to:
- Respond to enquiries
- Prepare quotes and manage bookings
- Provide our amusement and event-hire services
- Contact you about your booking
- Process and maintain transaction records
- Meet accounting, taxation, insurance and legal requirements
- Improve our website and services
- Protect our business and customers from fraud or misuse
We do not sell your personal information to third parties for marketing purposes.
Who may have access to your information?
Personal information may be accessed by Mad Cow Entertainment personnel who require it to perform their work.
We may also use third-party service providers to operate parts of our business, including our website, email, payment, accounting, analytics and other technology services.
Those providers may process or store information on our behalf as part of providing their services.
We may also disclose information where reasonably necessary or required by law, including in connection with insurance claims, taxation requirements, fraud prevention or legal proceedings.
How long do we keep information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet our legal, taxation, accounting, insurance and business-record requirements.
When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before providing access to personal information.
Marketing communications
If you receive marketing communications from Mad Cow Entertainment, you may ask us to stop sending them at any time.
Where an unsubscribe facility is provided in an electronic marketing message, you can also use that facility to opt out.
Cookies and website analytics
Our website may use cookies and similar technologies to provide website functionality, remember information and understand how visitors use the site.
Third-party services used by our website may also use cookies or similar technologies and will have their own privacy practices.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Privacy complaints
If you have a concern about how Mad Cow Entertainment has handled your personal information, please contact us first so we can investigate and try to resolve the issue.
Mad Cow Entertainment
Phone: 08 9523 2444
Email: alan@madcow.net.au
If your concern cannot be resolved and Australian privacy law applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a privacy complaint. The OAIC generally expects people to complain to the organisation first.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
The latest version will be published on this website.